Privacy Policy | VeeJay Crafts

VeeJay Crafts is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect and use any personal information you provide to us, and how we safeguard the privacy of such information. We respect the privacy of every visitor who visits the website and/or makes an enquiry through the website. We set out below what information we learn about you when you visit the website, what we do with that information, and how you can change the information we have.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.veejaycrafts.co.uk (the “Site”).

What type of information do we collect?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also collect personally identifiable information (including name, email, postal address and communications. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, purchase history and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies - data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log files - track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags and pixels - electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, email address, billing address, shipping address and phone number. We do not store or process your card details ourselves, they are processed and stored via one of our third-party providers.

Payments are powered by Square (Visa, MasterCard, American Express) and PayPal (both have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions).

Only employees and any third-party service providers who need the information to perform a specific task are granted access to personally identifiable information. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

Why do you collect such personal information?

We collect such non-personal and personal information for the following purposes:

To provide and operate the Site
To provide our customers with ongoing customer assistance and technical support
To be able to contact our visitors and customers with general or personalised service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our Site
To comply with any applicable laws and regulations

How do we store, use, share and disclose your personal information?

Our Site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (arranging for shipping and providing you with invoices and/or order confirmations).

We share your personal information with third parties to help us as described below. For example, we use:

Wix.com to power our online store - you can read more about how Wix.com uses your Personal Information here: https://www.wix.com/about/privacy

We also use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your personal information here https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations.

We take every precaution necessary to ensure that your data is kept safe and secure. As our Site is hosted on Wix.com, they store your data on a secure server, behind a firewall, in a safe environment. They provide us with the online e-commerce platform that allows us to sell our products to you.

How do we communicate with site visitors?

We may contact you to notify you regarding your order, to resolve issues, to resolve a dispute or send updates about our business. For these purposes we may contact you via email, telephone or text messages.

How do you use cookies and other tracking tools?

When you visit this website, we may send you a cookie. A cookie is a small file which is placed on your computer or device, the different types of cookie that may be used are detailed below:

Those that are strictly necessary – (e.g., cookies that enable you to move around our Site)
Those that enhance the functionality of our Site by storing your preferences (e.g., cookies that remember you when you return to our Site)
Those that help to improve the performance of our Site to provide you with a better customer experience
Those used for advertising or tracking purposes.

For further information regarding these categories, please visit the International Chamber of Commerce UK Cookie Guide.

We may also track IP addresses - this is a number that can identify an Internet Service Provider and country location. It cannot provide personal information.

Controlling the use of cookies

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. The browser you use not only allows you to see the cookies that you have got but also allows you to control their use.

You can control them by allowing them, deleting them individually or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites will not function properly or at all.

It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, however, it has the drawback of slowing down your browsing experience.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you would like to access, correct, amend or delete any personal information we have about you, please contact us at enquiries@veejaycrafts.co.uk.

Updated 30th January 2021